{"id":24658,"date":"2022-05-11T15:46:45","date_gmt":"2022-05-11T22:46:45","guid":{"rendered":"https:\/\/www.vdigitalservices.com\/?p=24658"},"modified":"2024-01-18T16:25:06","modified_gmt":"2024-01-18T23:25:06","slug":"how-to-respond-to-negative-reviews","status":"publish","type":"post","link":"https:\/\/www.vdigitalservices.com\/how-to-respond-to-negative-reviews\/","title":{"rendered":"How To Respond To Negative Reviews"},"content":{"rendered":"

You\u2019ve worked tirelessly to deliver a consistently first-class customer experience, putting customer needs first every step of the way. So, you should only ever receive positive feedback and glowing customer reviews, right?<\/span><\/p>\n

Not necessarily.<\/span><\/p>\n

Unfortunately, bad reviews are simply a part of being a business owner. Even when you do your very best, things happen: an inexplicably unhappy customer, a mistake made with a product or service, a staff member having an \u201coff\u201d day. And in some of those situations, the challenge doesn\u2019t end when the interaction with the customer is over – in fact, you might not even realize there <\/span>is <\/span><\/i>an issue until long after they\u2019ve left.\u00a0<\/span><\/p>\n

Whatever the case, it can feel like an unexpected blow when you check your customer reviews and realize that it\u2019s happened: a bad review. And whether the review gives fair and honest feedback or comes entirely out of left field, what you do next can make a world of difference.<\/span><\/p>\n

\"VDS-Blog-HowtoRespondToNegativeReviews-1\"<\/span><\/h2>\n

Responding to Negative Reviews: The What, Why, and How<\/strong><\/h2>\n

You might be wondering, \u201cDo I have to respond to negative customer reviews?\u201d After all, more than a few companies either ignore the review or just delete it and move on.\u00a0<\/span><\/p>\n

However, a thoughtful acknowledgment and well-formed answer to a negative review can have a far more significant impact than you might think. And actually, the proper response can turn a negative customer review into a positive thing for your business.\u00a0<\/span><\/p>\n

A negative review can have a positive effect on reputation management.<\/strong><\/h3>\n

You already know that customer reviews are powerful. On platforms like Yelp and Google, users can browse businesses and read exactly what other people have experienced, good and bad alike. And if you\u2019re wondering how many people actually read reviews, the answer is just about everyone.\u00a0<\/span><\/p>\n

But before you panic about how many people might see bad reviews for your business, here’s something you might not expect: <\/span>studies show<\/span><\/a> that responding to negative reviews can actually translate into a boost for your business\u2019s online reputation. This means that receiving solely positive reviews might not be the sky-high goal you\u2019ve always thought it was.<\/span><\/p>\n

Interestingly, more than<\/span> 80% of online shoppers<\/span><\/a> are explicitly searching for bad reviews for a few different reasons:<\/span><\/p>\n